Phone settings for Huawei mobile devices

Check the following settings if there are problems that measurement is not (correct).

The instructions below apply "in any case" to the following Huawei devices:

P30 Pro
P30
P30 Lite
Nova 5T
P20 Pro
P20
P20 Lite
Mate20 Pro
Mate20
Mate20 Lite
P SMART 2019
P SMART 2018
P SMART Plus
P SMART Z
P10 Plus
P10
P10 Lite
Mate10 Pro
Mate10 Lite
Mate9
Y7
Y6
Honor10
Honor Play

Huawei P40 (Lite) devices and other new Huawei devices are unfortunately not supported, because these devices no longer use Google Play services.

STEP 1

Get the Android and associated so-called EMUI version on your Huawei phone. This is more important than your precise device version:

Tap Settings > System > About phone
or :
Settings > Device info > Software info, there is the Android version number.

STEP 2

If the Android version is 9.0 (EMUI version 9.0 or 9.1):

1. Choose Settings > Security & Privacy > Location Access. Turn ON Location access.
2. Choose Settings > Security & Privacy > Location Access > Advanced Settings. Turn ON Wi-Fi scanning.
3. Choose Settings > Security & Privacy > Location Access > Location Services. If available, choose Google location accuracy. Select Improve ON.
4. Choose Settings > Apps > Permissions > Location. Choose our app from the list and ENABLE option.
5. Choose Settings > Apps > Apps > click the button with the 3 vertical dots at the top > choose Special access > Battery optimization > select “All apps” at the top > search for our app > tap "Don't allow".
6. Select Settings > Battery. Turn OFF the Performance mode, Energy saving mode and Ultra energy saving mode options.
7. Select Settings > Battery > App launch. DISABLE the Automatic management option. Choose our app from the list and tap 2x on the option. Turn ON the Automatic start, Secondary startup and Run options in the background.
8. Select Settings > Battery > More battery settings. Turn ON option to Stay connected when device is sleeping.
9. Choose square menu button (next to round home and triangle back button) or swipe screen from bottom to top. Choose our app from the list of recent apps, pull down and release. Lock appears.
10. Choose Optimization > Data usage. DISABLE the Smart data saving option.
11. Choose Optimization > Network access > Installed apps. Choose our app from list. Turn ON Mobile data and Wi-Fi options.
     

If the Android version is 10.0 (EMUI version 10.0):

1. Choose Settings > Location > Location Access > turn ON Access to my location.
   Choose Settings > Apps > Apps > select our app > Permissions > set Location permission to "Allow all the time".
2. Choose Settings > Location > Location Access > Advanced Settings > turn ON Wi-Fi scanning and Bluetooth scanning.
3. Choose Settings > Battery > turn OFF Performance mode.
4. Choose Settings > Battery > turn OFF Power saving mode.
5. Choose Settings > Battery > turn OFF Ultra power saving mode.
6. Choose Settings > Battery > Optimize > select "Don't optimize".
7. Choose Settings > Battery > App launch > turn OFF the Manage everything automatically option.
8. Choose Settings > Battery > App launch > choose our app > turn ON the “Manage manually" option. Then turn ON the options Auto-launch, Secondary launch and Run in background.
   Or:
   Choose Settings > Apps > select our app > Power usage details > App launch > DEACTIVATE "Manage automatically". Then turn ON the options Auto-launch, Secondary launch and Run in background. 
9. Choose Settings > Apps > Advanced (below) > select Ignore optimizations > select All apps > search for our app > tap “Allow".
   Or:
   Choose Settings > Apps > Apps > click the button with the 3 vertical dots at the top > choose Special access > Battery optimization > select “All apps” at the top > search for our app > tap "Don't allow".
10. Select Settings > Battery > More battery settings. Turn ON option to Stay connected when device is sleeping.
11. Choose Optimization > Data usage. DISABLE the Smart data saving option.

Unfortunately, we cannot guarantee these instructions because we are not in control of the phone and the precise other apps that are present on this phone.