If Android 14 is installed on the Samsung device We assume that you have given all requested permissions when logging into the app. In addition, it is necessary to check the following settings on Samsung devices. - Go to Phone settings and search for the keywords below by clicking the magnifying glass at the top right.
Search for the keyword "Location":
- Select "Location services" > Location services > Google Location Accuracy > turn ON "Improve Location Accuracy". - Go to Phone settings > Battery > turn Power saving OFF.
- Go to Phone settings > Apps > choose our app > Permissions:
- choose Physical activity > select "Allow"
- choose Location > select “Allow all the time” AND turn ON “Use precise location”. - Go to Phone settings > Apps > choose our app > Battery > choose "Unrestriced".
If these instructions did not help to improve the measurement, check the more detailed instructions below:
- Go to Phone settings > Device care > Auto optimisation > Auto restart > turn OFF the options "Restart when needed" and "Restart on schedule".
- Search for the keyword "Adaptive battery" and select "Adaptive battery" under "Battery". Turn this setting OFF.
- Go to Phone settings > Battery > Power saving > turn OFF "Limit apps and Home screen".
- Search for the keyword "Memory" and select "Memory" under "Device care". Complete the following step:
- Go to "Excluded apps" > click the + sign at the top right > select our app > click "Add". - Go to Phone settings > Apps > choose our app > follow these steps:
- Remove permissions if app is unused: Turn OFF
- Go to "Permissions" > turn OFF "Pause app activity if unused"
- Go to "Mobile data" > turn ON "Allow background data usage". - Click on the "Recent apps" button (bottom button with 3 vertical lines) > select our app > click on the icon of our app at the top to see the menu options > choose "Keep open" or "Lock this app".
A lock will now appear at the bottom of the app. The app is now locked.
If Android 13 is installed on the Samsung device
We assume that you have given all the requested permissions to the app when you log in. In addition, it is necessary to check the following settings on Samsung devices: - Go to Phone settings and search for the keywords below by clicking the magnifying glass at the top right.
Search by keyword "Location":
- Select "Location services" > Location services > Google Location Accuracy > turn ON "Improve Location Accuracy". - Search for the keyword "Battery" and select "Battery" under "Battery and device care". Turn Power saving OFF.
- Go to Phone settings > Apps > choose our app > Permissions:
- choose Physical activity > select "Allow"
- choose Location > select "Allow all the time" AND turn ON “Use precise location”. - Go to Phone settings > Apps > choose our app > Battery > choose "Unrestricted".
If these instructions did not help to improve the measurement, check the more detailed instructions below:
- Go to Phone settings > Battery and device care > Auto optimisation > turn OFF Restart when needed.
- Search for the keyword "Battery" and select "Battery" under "Battery and device care". Perform the next step:
- Go to "More battery settings" > turn OFF "Adaptive battery". - Search for the keyword "Memory" and select "Excluded apps". Click on the + sign at the top right > select our app > click on "Add".
- Go to Phone settings > Apps > choose our app > complete the following steps:
- Remove permission if app is unused: turn OFF
- Go to "Permissions" > turn OFF "Pause app activity if unused"
- Go to "Mobile data" > turn ON "Allow background data usage".
If Android 12 is installed on the Samsung device
We assume that you have given all the requested permissions to the app when you log in. In addition, it is necessary to check the following settings on Samsung devices: - Go to Phone settings and search for the keywords below by clicking the magnifying glass at the top right.
Search by keyword "Location":
- Select "Location services" > Location services > Google Location Accuracy > turn ON "Improve Location Accuracy". - Search for the keyword "Battery" and select "Battery" under "Battery and device care". Turn Power saving OFF.
- Go to Phone settings > Apps > choose our app > Permissions:
- choose Physical activity > select "Allow"
- choose Location > select "Allow all the time" AND turn ON “Use precise location”. - Go to Phone settings > Apps > choose our app > Battery > choose "Unrestricted".
If these instructions did not help to improve the measurement, check the more detailed instructions below:
- Go to Phone settings > Battery and device care > select (⁝) menu > Automation > perform the following steps:
- Auto optimise daily: turn OFF
- Auto restart at set times: turn OFF
- Adaptive power saving: turn OFF - Search for the keyword "Battery" and select "Battery" under "Battery and device care". Perform the next step:
- Go to "More battery settings" > turn OFF "Adaptive battery". - Search for the keyword "Memory" and select "Excluded apps". Click on the + sign at the top right > select our app > click on "Add".
- Go to Phone settings > Apps > choose our app > complete the following steps:
- Remove permission if app is unused: turn OFF
- Go to "Permissions" > turn OFF "Remove permissions and free up space"
- Go to "Mobile data" > turn ON "Allow background data usage".
If Android 11 is installed on the Samsung device
We assume that you have given all the requested permissions to the app when you log in. In addition, it is necessary to check the following settings on Samsung devices: - Go to Phone settings and search for the keywords below by clicking on the magnifying glass at the top right.
Search for the keyword "Location", and under "Improve precision", make sure that both options "Scan via Wi-Fi" and "Scan via Bluetooth" are ON.
In addition, "Google Location Accuracy" must be ON.
And check under "App permissions" whether our app is in the list with "ALWAYS ALLOWED". Usually this is already so, but this is a double check. - Search for the keyword "Optimi" and select "Optimise battery usage" and find our app in the list of apps, and turn optimization OFF.
- Go to Phone settings > Battery and device care > select (⁝) menu > Automation > perform the following steps:
- Auto optimise daily: turn OFF
- Auto restart at set times: turn OFF
- Adaptive power saving: turn OFF - Search for the keyword ‘Battery’ and select "Battery" under "Battery and device care". Turn OFF "Power saving mode".
Under "More battery settings", select and turn OFF "Adaptive battery".’ - Search for keyword "sleep’ and select "Sleeping apps" (or "Background usage limits"). Turn OFF "Put unused apps to sleep’.
- Search for the keyword "Memory" and select "Excluded apps". Click on the plus sign in the top right corner and select our app to add it.
- Go to Phone settings > choose our app > complete the following steps::
- Go to Permissions > turn OFF “Remove permissions if an app isn’t used”
- Go to "Mobile data" > turn ON "Allow background data usage".
Unfortunately, we cannot guarantee these instructions because we are not in control of the phone and the precise other apps that are present on this phone.
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