It is crucial for the app to run properly that the GPS function of your phone is turned on and that the app has access to the GPS. You can turn on GPS via the phone settings.
The process to do that will depend on the type of device and the Android version of the device.
For example, on a Samsung Galaxy S6 device, this can be set as follows: Settings > Connections > Turn Location ON with High Precision.
For more information on different models, please refer to the manual of the device used.
In case you need further assistance, you can also contact us here: https://livemobility.com/contact/