We work hard to protect Livemobility and our users from unauthorized access to or unauthorized modification, disclosure or destruction of information we own. In particular:
1. We encrypt our services with Secure Socket Layer. We evaluate our procedures for collecting, storing and processing information, including physical security measures, to guard against unauthorized access to systems.
2. We restrict access to personal information to employees, contractors and agents of Livemobility who need this information to process it for us and who are subject to strict contractual confidentiality obligations. If they do not meet these obligations, they are addressed and the contract can be terminated.
As a key part of our data storage, Microsoft Azure is also responsible for stored data security. The used server is based in Europe (Germany). Azure meets a broad set of international and industry-specific compliance standards, such as General Data Protection Regulation (GDPR), ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards, including Australia IRAP, UK G-Cloud, and Singapore MTCS. Rigorous third-party audits, such as those done by the British Standards Institute, verify Azure’s adherence to the strict security controls these standards mandate.
Mobidot BV is used for processing mobility data. This makes Mobidot, within the meaning of the law, Responsible for the privacy-sensitive data processed. All Personal Data is stored and processed in a reliable, well-secured Data Center in the Netherlands with physical and logical access security including organizational control. Mobidot uses data center facilities of the Dutch company Previder (www.previder.nl). This data center is ISO 27001, 14001 and 9001 certified. In the context of privacy and data protection, Mobidot has concluded appropriate contracts with Previder.Logical and physical access control to the ICT systems. Mobidot has digitally secured its system environment with a hardware firewall and monitors its system environment for unauthorized access and intrusion
When the privacy policy applies
Our privacy policy applies to all services offered by Livemobility B.V. Our privacy policy does not apply to services offered by other companies or individuals that are linked to our services. Our privacy policy does not cover the information practices of other companies and organizations that advertise our services.
Compliance and cooperation with regulatory authorities
We regularly review our compliance with our privacy policy. We also comply with the General Data Protection Regulation (AVG). When we receive formal written complaints, we will contact the person who submitted the complaint to follow up. We work with appropriate regulatory authorities, including local data protection authorities, to resolve complaints about the transfer of personal data that we can not resolve directly with our users.
Right to be forgotten
New under GDPR is the right of a user to be ‘forgotten’ by the Livemobility service. Because physical removal is not possible, we will anonymize the profile data of the user instead. For this purpose, a request can be sent to info@livemobility.com stating the account name or number and/or associated e-mail address.
An application will be completed within a maximum of 8 weeks to take into account a period for receiving any fines and closing all invoices. Reports available for legal / tax/cost purposes are no longer available to this user after the application.
Invoices remain in Livemobility Backoffice because there is a legal obligation to keep invoices for tax and legal purposes.
The storage of Livemobility service data for backups is 4 weeks, so the maximum turnaround time to be ‘forgotten’ is 12 weeks in total.
Right of data portability
New to AVG is also the right of a user to have his information exported from the Livemobility services. The user can export his historical booking information via the Livemobility login page and the button.
Data retention
Livemobility B.V. does not store your personal data longer than is strictly necessary by law or for purposes of the processing. Livemobility automatically deactivates a user account when it has not been used for 2 years. 2 years after deactivation, the user data of this user account is automatically anonymous.
Changes
Our privacy policy may change from time to time. We will not modify your rights under this Privacy Policy without your express consent. We will post changes to the Privacy Policy in the Livemobility app and we will also keep previous versions of this Privacy Policy in an archive for your review.
In case you need further assistance, you can also contact us here.